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Robust shipping solutions and software designed to drive your business growth.
Free
For smaller users that are dreaming big, our courier contracts & shipping software will help you get there quicker. If you are shipping less than 1 a day, then this is the plan for you
XML Starter plan includes:
Access to our significantly discounted courier rates
Instant eCommerce & Marketplace plugin integrations
Create custom branded, tracking notifications
Free
For busy retailers that are shipping every day, that would like to streamline their shipping processes and save significant time and money along the way
Everything in XML Starter, plus:
Connect multiple Webshops & Marketplaces (Amazon, eBay & Etsy..)
Support in setting up & managing ‘unlimited’ automation rules, to automate the entire shipping process (cheapest, quickest, preference..)
Billed monthly (30 day notice)
Combine your own courier contracts along with ours and allow our technology to save you time and money, in enhancing both your and your customers shipping experience
Everything in XML Pro, plus
Combine your own exiting courier contracts alongside ours, to offer your customers the ultimate choice & convenience at checkout, proven to increase basket conversations
Monthly management information reporting.
Billed monthly (30 day notice)
An XML eCommerce managed service, to include management information reporting, courier invoice vetting & invoice query, through to a dedicated Customer Care contact
Everything in Small Shop, plus:
Monthly management information reporting.
Courier invoice vetting, making sure all charges & surcharges are correct. Raising & dealing with courier invoice queries through to resolution.
Enhanced Support: Dedicated Customer Care contact
Billed monthly (30 day notice)
Deliver the ultimate in customer experience, complete with our ‘ultra slick’ smart: Returns service. Manage your monthly shipping & customer returns, spends & trends with our real time smart:Returns dashboard
Everything in Medium Shop, plus:
Your own courier contract rates to display in the XML portal, alongside ours (which ours do as standard)
Retailer branded customer (self-serve) returns portal, with real time returns data, to help you further reduce customer returns
Premium Support:
If you are not satisfied with the XML service for whatever reason, within your first 3 months (3x 4 weekly payment cycles), then we will issue you with a full refund of your subscription fees. The actual shipping fees (due to the carriers) will still apply.
We are constantly adding new platforms and marketplaces, to help our customers streamline their shipping processes. Hopefully the one you work with will appear here, however if it’s not, please get in touch and we’ll let you know how close we are to adding it.
Both the XML Starter & XML Pro options, both come with the ability to add unlimited web-shops, as we certainly do not want to stand in the way of you growing your business.
We offer free support to all of our customers via telephone, email, Messenger, WhatsApp, webinars, video content and our extensive knowledge base. XML Pro & Medium Shop plans also have access to a dedicated Customer Care or Account Manager contacts.
Any shipping label that is generated through XML eCommerce, including return labels through our customer return portals, will be counted as a shipment and charged accordingly. Only shipments that are subsequently cancelled, before the end of the week that they were generated (Sunday 23:59:59 GMT), will not be charged at the full shipping rate. Reprinting an already registered shipping label is not counted as an additional shipment, but re-shipping an order, including ‘Duplicate’ of an existing label (as in, generating a new label) is counted.
We won’t charge you any additional fees outside of the subscription cost, and/or the quoted carriers rates at the point of booking. Should there be additional carrier charges, due to incorrect or incomplete booking data, or goods returned to sender for example, then these additional charges will be passed back. Please note that when shipping international parcels & freight, where DDP (Delivered Duties Paid) is chosen and RDS takes care of the customs formalities & payment, a £5 or 5% admin fee (whichever is the greater) of the total customs & associated carrier costs (excluding the shipping costs) will apply.
Of course! If your peak plan suggests that volumes are likely to increase, then just get in touch and we’ll change your plan for you. Similarly, if volumes are forecast to go the other way, just let us know and we’ll flip you back.
Please note we cannot change plans once the 4 week period has started, so be sure to get in touch before the next cycle starts.
Again, of course! If we are not doing our job correctly, or circumstances change, we are not going to tie you in.
All we require is 30 days’ notice for subscription customers (Small, Medium & Large Shop) that you wish to cancel.
We’ll make sure the following month’s subscription is not charged. XML Starter & XML Pro customers can crease trading at any time.
If you are using our discounted carrier contracts, we will invoice you for the week previous, mid the following week (enabling us the opportunity to vet the carrier invoices, to ensure what we have been charged matches what has been booked with XML) with 7 day, XML payment terms.
Should you then use an American Express® Business Platinum Card, or an The American Express® Business Platinum Card to settle your invoice, you could then extend those payment terms by an additional 54 days.
Monthly subscription fees will be charged on a 4 weekly cycle, from the commence date until 30 day notice has been served.
